Associate Director, Infrastructure Application Support

Company: United Technologies Corporation
Location: Monroe , North Carolina, United States
Type: Full-time
Posted: 04.DEC.2018

Summary

**Job ID:** 76971BR **City:** Monroe **State:** North Carolina **Country:** United States **Category:** Information Technology **Job Ty...

Description

**Job ID:** 76971BR

**City:** Monroe

**State:** North Carolina

**Country:** United States

**Category:** Information Technology

**Job Type:** Full Time

**Description:**

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there?s no better place to be right now than in digital. If you?re an agile thinker who enjoys utilizing modern technology to make big improvements, then you?re a perfect fit for this team. Join UTC Aerospace Systems to help us revolutionize the aerospace industry today!

The UTAS Digital Technology Team has embarked on a large global project to centralize / upgrade the systems that support the Lifecycle management of UTAS products. This Teamcenter Product Lifecycle Management (PLM) system connects people and processes across functional towers with a digital thread that allows us to provide quality / forward thinking services to our internal and external customers.

You will be responsible managing UTAS staff and Vendor teams that are responsible for supporting the core PLM / Teamcenter Unified Architecture TCUA landscape infrastructure environment. Responsibilities include team staffing and performance evaluations, budget development and billing, contract negotiation, system architecture, operational metrics, technology roadmap, and strategy.

This role will require strong cross-department collaboration with architects, application leads, infrastructure tower owners, software / hardware developers, and business process owners. You must have demonstrated success in driving technical issues and decisions at the organizational level, and managing vendors to SLAs and business expectations. Additionally, the ability to communicate status, issues and options with management will be essential in this role.

**Primary Responsibilities:**

+ Manage UTAS and Vendor technical teams, including team staffing and performance evaluations, budget development and billing, contract negotiation, system architecture, operational metrics, technology roadmap, and strategy

+ Embed continuous improvement process with team and vendors to deliver high quality service

+ Meet with industry experts to assess solutions and best practices

+ Report on project and operations status, issues, and options to key stakeholders

+ Develop and track department budget and staffing needs

**Qualification:**

Basic Qualifications:

+ 10+ years of experience in Management IT staff of >6 employees

+ 10+ years of experience in Infrastructure systems administration, and/or architecture

+ Knowledge of PLM applications and architecture, Teamcenter

+ Knowledge of ITIL and or Lean manufacturing tools and methodologies

+ Strong writing and verbal communication skills

+ Strong Analytical thinking, strategic leadership, customer focus, team leadership, and innovation skills

**Education:**

+ Bachelor degree in Information Technologies or related field required

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

+ Background check and drug screen required (every external new hire in the U.S.)

+ Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year

UTAS

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Qualification:**

Basic Qualifications:

+ 10+ years of experience in Management IT staff of >6 employees

+ 10+ years of experience in Infrastructure systems administration, and/or architecture

+ Knowledge of PLM applications and architecture, Teamcenter

+ Knowledge of ITIL and or Lean manufacturing tools and methodologies

+ Strong writing and verbal communication skills

+ Strong Analytical thinking, strategic leadership, customer focus, team leadership, and innovation skills

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

 
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