Application Support Analyst

Company: Synechron Inc.
Location: Charlotte, North Carolina, United States
Type: Full-time
Posted: 16.MAY.2020


Synechron Inc. is seeking an Application Support Analyst. This is a long term role in Charlotte, NC About Synechron Synechron is one of the ...


Synechron Inc. is seeking an Application Support Analyst. This is a long term role in Charlotte, NC About Synechron Synechron is one of the fastest-growing digital, business consulting technology firms in the world. Specialized in financial services, the businessrsquo focus on embracing the most cutting-edge innovations combined with expert knowledge and technical expertise has allowed Synechron to reach 500+ million in annual revenue, 8,000 employees and 18 offices worldwide. Synechron is agile enough to invest RD into the latest technologies to help financial services firms stand at the cutting-edge of innovation yet, also large enough to scale any global project. Learn more at http Synechron draws on over 15 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly-complex areas within financial services. This includes Enterprise Architecture Strategy, Application Development Maintenance, Quality Assurance, Infrastructure Management, Data Analytics and Cloud Computing. Synechron is one of the worldrsquos leading systems integrators for specialist technology solutions including Murex, Calypso, Pega, and others and also provides traditional offshoring capabilities with off-shore development centers located in Pune, Bangalore, Hyderabad, and Chennai as well as near-shoring capabilities for European banks with development centers in Serbia. Synechronrsquos technology team works with traditional technologies and platforms like Java, C++, Python, and others as well as the most cutting-edge technologies from blockchain to artificial intelligence. Learn more at httpsynechron.comtechnology httpsynechron.comtechnology Job Description- Duties will include working with customers to gain an understanding of business requirements, and ensure that customersrsquo expectations are understood and met. Utilize diagnostic and other tools to monitor, maintain, troubleshoot and restore service or data to systems and documenting the results. Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups. Represent Core team in Project Scrum meetings and Root Cause analysis. Participate in application project implementations, maintenance, and upgrades. Use sound judgment to make effective recommendations to management, customers, and peers. Will update and develop new documentation for departmental procedures. Be a mentor to junior team members in regards to proper procedures and technical concepts. Typical skills and experience- Knowledge of computer applications, diagnostic abilities and agile software development. Engineering skillset in application domain, e.g. SQL scripting. Experience working with a ticketing system. Experience with production support, on-call rotation, and end-user training Excellent customer service skills 5+ years of systems support analysis and engineering experience, depending on role level.

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