AIX Development Support Engineer: Premium Technical Support Manager

Company: IBM
Location: Durham, North Carolina, United States
Type: Full-time
Posted: 29.AUG.2021
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Summary

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell...

Description

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesWe are seeking a highly motivated individual that will use problem determination skills to provide remote AIX technical software support to Premium client's including problem management for both software and hardware issues.You will be responsible for delivering reports and proactive recommendations on a monthly basis including conducting status meetings at custom intervals.Responsibilities include:+ Assist with knowledge management and providing training for and mentoring others on the team+ Contribute to department attainment of organizational objectives/targets and high customer satisfaction+ Daily interactions could include the client's technical and management team as well as IBM teams (development, account team, project office, etc.)+ Will be responsible for documenting and generating client meeting minutes and service activity report*** Participation in pager and weekend rotation is required ***Required Technical and Professional Expertise+ Collaborate with other support teams/organizations to prioritize and diagnose problems to resolution while communicating action plans to the customer or IBM representative as appropriate.+ Ability to troubleshoot, collect and analyze appropriate logs, dumps, providing how-to answers and performance related advises within one or more following three, technical areas of specialization: IBM POWER platform: system administration skills in AIX OS, PowerHA, PowerVM+ English language fluent in speaking and writing+ Must work well in a team environment+ Strong verbal and written communication skills+ Problem solving and time management skillsPreferred Technical and Professional Expertise+ Technical formal degree in IT science+ 3+ years of IBM AIX related experience+ Excellent problem-solving skills in AIX with knowledge in PowerVM, PowerHA, and HMC+ AIX: Middleware (WAS, MQ, HTTPs, LDAP, GPFS) management skills+ Linux: Admin level skill and experience for a major Linux OS (ie. RedHat/SusE)+ Client handling/facing experience+ IT technology support delivery experienceYou must be willing and able to perform job duties in the following preferred locations:+ Austin, TX+ **Dallas, TX**About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.Your matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 
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